Guest Experience Pro — Front Desk

HOSPITALITY AMERICA, INC.; Bentonville (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wage

Medical, Dental, Vision

Paid vacation

401k retirement plan

Training and growth opportunities

Job summary

Motto by Hilton Bentonville is seeking a friendly Guest Services Representative to greet guests, handle check-ins/outs, and address requests with empathy. You will contribute to a lively, customer-focused atmosphere and support smooth operations in a fast-paced hotel environment.

Ideal candidates have at least 1 year in hospitality or related coursework and strong communication skills. The role offers a competitive wage and benefits within a welcoming team at Motto by Hilton Bentonville Downtown.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with urgency and empathy.
• Process payments for guests and update accounts as needed.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate room availability and status.
• Maintain a welcoming, clean front desk area.

Skills

Customer service

Verbal and written communication

Education

Related degree or hospitality coursework

Job description

Motto by Hilton Bentonville is seeking a friendly Guest Services Representative to greet guests, handle check-ins/outs, and address requests with empathy. You will contribute to a lively, customer-focused atmosphere and support smooth operations in a fast-paced hotel environment.

Ideal candidates have at least 1 year in hospitality or related coursework and strong communication skills. The role offers a competitive wage and benefits within a welcoming team at Motto by Hilton Bentonville Downtown.