Front Desk Guest Services Pro - Growth and Benefits

Hotel Avail, Tapestry Collection by Hilton Rogers

Rogers (AR)

On-site

USD 17,000 - 22,000

Full time

7 days ago

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Benefits offered by this job

Competitive wage

Top notch training and growth

Medical, Dental, and Vision coverage

Paid vacation time

401k Retirement Plan

Nationwide hotel employee rates

Job summary

Hotel Avail, A Tapestry Collection By Hilton, Rogers Arkansas is seeking an energetic guest services representative to welcome guests and create exceptional experiences in a fast-paced environment. You will check guests in and out, respond to requests with urgency and empathy, process payments, and collaborate with other departments to keep reservations accurate and the front desk welcoming and organized.

Prior hospitality or guest service experience is preferred, with strong communication

Qualifications

Preferred 1 year of customer service experience.
Must have a minimum of 1 year in hotel experience or a related degree.
Exceptional verbal and written communication skills.
Ability to cultivate a productive team that embodies PEACH.
Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

Provide outstanding service while checking guests in and out.
Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
Process payments for guests and make necessary changes/updates to their accounts.
Enter and update reservation information in the system.
Collaborate with other departments to communicate information about room availability and status.
Maintain the front desk ensuring the area is clean, welcoming, and organized.