Guest Experience Pro — Front Desk Concierge

LTD Hospitality Group; Charlottesville (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Medical, Dental, Vision & 401(k) with

Hotel Discounts

Voluntary Short Term

Job summary

LTD Hospitality Group is seeking a Front Desk Associate to greet guests, manage check-ins/outs, and provide exceptional service at the front desk. The role requires strong communication, multitasking, and attention to detail to ensure guest satisfaction.

The position offers a benefits package including health insurance, 401(k) with matching, paid time off, and opportunities for training and development within LTD’s growing portfolio of properties.

Qualifications

• Must have sincere desire to exceed guest expectations.
• Excellent oral and written communication skills required.
• Dependable with reliable work ethic.
• Computer proficiency required for PMS and guest services.

Responsibilities

• Greet and register guests, assign rooms, and accommodate special requests when possible.
• Handle check-ins and check-outs efficiently and professionally.
• Process payments and balance cash/transactions per company policy.
• Answer inquiries about hotel services, local attractions and directions.
• Maintain front desk area in a clean and safe condition.
• Be knowledgeable about hotel services, promotions, and loyalty programs.
• Provide courteous and efficient service to guests at all times.

Skills

Guest service

Communication

Multitasking

Attention to detail

Weekend availability

Computer proficiency

Education

High school diploma or equivalent

Job description

LTD Hospitality Group is seeking a Front Desk Associate to greet guests, manage check-ins/outs, and provide exceptional service at the front desk. The role requires strong communication, multitasking, and attention to detail to ensure guest satisfaction.

The position offers a benefits package including health insurance, 401(k) with matching, paid time off, and opportunities for training and development within LTD’s growing portfolio of properties.