Front Desk Associate

Delta Hotels by Marriott; Chesapeake (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is hiring a Front Desk Associate to welcome guests and manage registrations at the front desk. You will ensure efficient, courteous service and accurate room assignments with attentiveness to special requests.

Key responsibilities include check-ins/outs, cash handling, guest inquiries, and promoting loyalty programs while maintaining high standards of hospitality and teamwork.

Qualifications

• Demonstrates sincere desire to exceed guest expectations
• Excellent oral and written communication skills
• Dependable and punctual
• Proficient with computer systems
• Minimum high school diploma or equivalent
• Able to work weekends and holidays

Responsibilities

• Greet and register guests, assign rooms and handle special requests
• Manage guest check-ins and checkouts in a friendly, professional manner
• Balance cash, checks and other transactions at shift end
• Provide information on hotel services, directions, and local attractions
• Maintain front desk area neat and safe and communicate guest needs to relevant departments
• Promote hotel brand loyalty programs and ongoing promotions
• Handle inquiries and coordinate with housekeeping and other teams as needed
• Follow cash handling procedures and company policies

Skills

Customer service

Communication

Reliability

Computer skills

Education requirement

Weekend/holiday availability

Education

High school diploma or equivalent

Tools

POS system

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate.

The ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is able to multitask while maintaining a smile! If you possess a positive, problem-solving attitude and a constant pursuit to be better... this is the perfect position for you!

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.

• Provide the highest quality of service to the customer at all times.
• Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
• Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
• Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
• Receive and transmit mail, phone, and written messages for guests.
• Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
• Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
• Keep the Front Desk area neat, clean, and free of safety hazards.
• Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
• Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
• Responsible for proper telephone etiquette.
• Develop a thorough knowledge of Emergency procedures.
• Other duties as assigned by the supervisor

Required Knowledge, Skills and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.

• Has a sincere desire to exceed guest expectations
• Must have exceptional oral and written communication skills
• Must be dependable
• Must have computer proficiency
• Must have a minimum of a high school diploma or equivalent
• Must be able to work weekends and holidays

Benefits

• Medical, Dental, Vision & 401 (k) with company match
• Voluntary Short Term
• Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training and Development Opportunities and Much More!

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.