Front Desk Associate

LTD Hospitality Group; Chesapeake (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is hiring a Front Desk Associate to greet guests, handle check-ins/check-outs, and manage reservations with professionalism. You will balance cash, answer inquiries, and promote hotel services while ensuring a welcoming experience.

The ideal candidate has a positive attitude, strong multitasking ability, and a commitment to guest satisfaction. Weekend and holiday availability is required for this role.

Qualifications

• Has a sincere desire to exceed guest expectations.
• Excellent oral and written communication skills.
• Dependable and punctual with a positive attitude.
• Proficient with computers and hotel software basics.

Responsibilities

• Greet and register guests, assign rooms, and handle special requests.
• Manage check-ins/outs efficiently with a friendly manner.
• Ensure accurate cash handling and balance shifts per policy.
• Provide information on local services, dining, and directions.
• Sign up guests for loyalty programs and promote hotel services.
• Maintain a neat front desk area and follow safety procedures.

Skills

Guest service

Communication skills

Dependable

Computer proficiency

Education

High school diploma or equivalent

Job description

Benefits

• Health insurance
• Paid time off
• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts

If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate.

The ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is able to multitask while maintaining a smile! If you possess a positive, problem-solving attitude and a constant pursuit to be better... this is the perfect position for you!

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.

• Provide the highest quality of service to the customer at all times.
• Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
• Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
• Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
• Receive and transmit mail, phone, and written messages for guests.
• Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
• Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
• Keep the Front Desk area neat, clean, and free of safety hazards.
• Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
• Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
• Sign up all guests for our Marriott Bonvoy Loyalty program.
• Ensure GXP is used and the property's guest digital journey score is always GREEN
• Responsible for proper telephone etiquette.
• Develop a thorough knowledge of Emergency procedures.
• Other duties as assigned by the supervisor

Required Knowledge, Skills and Abilities (KSAs)

• Has a sincere desire to exceed guest expectations
• Must have exceptional oral and written communication skills
• Must be dependable
• Must have computer proficiency
• Must have a minimum of a high school diploma or equivalent
• Must be able to work weekends and holidays

Benefits

• Medical, Dental, Vision & 401 (k) with company match
• Voluntary Short Term
• Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training and Development Opportunities and Much More!

For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.