Guest Experience Pro — Front Desk Agent

Aimbridge Hospitality, LLC; Silver City (NM); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life/AD&D Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

The Business Travelers Hotel in Silver City is seeking a Front Desk Agent to deliver exceptional guest service, manage check-ins/check-outs, and coordinate with team members to ensure a seamless stay. You will be the face of the property, greeting guests and addressing requests with a professional and welcoming demeanor.

Ideal candidates bring a high school diploma and familiarity with hotel software and Microsoft Office.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm welcomes and smooth check-ins, ensuring guest satisfaction.
• Communicate clearly with guests and team members to maintain flow of operations.
• Think quickly to resolve guest issues and turn hiccups into positive outcomes.
• Multitask by handling reservations, check-ins/outs, and guest financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

The Business Travelers Hotel in Silver City is seeking a Front Desk Agent to deliver exceptional guest service, manage check-ins/check-outs, and coordinate with team members to ensure a seamless stay. You will be the face of the property, greeting guests and addressing requests with a professional and welcoming demeanor.

Ideal candidates bring a high school diploma and familiarity with hotel software and Microsoft Office.