Guest Experience Pro Front Desk Agent

Aimbridge Hospitality, LLC; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Agent at the Sheraton Minneapolis Downtown to provide exceptional guest service and seamless check-in/out experiences. You will be the hotel’s welcoming face, handling reservations and guest requests with precision and courtesy.

Ideal candidates bring a high school diploma (or equivalent) and familiarity with hotel management software and Microsoft Office. This on-site role offers competitive benefits and a dynamic hospitality environment.

Qualifications

• High school diploma or equivalent required or preferred.
• Previous hotel/front desk experience is a plus.
• Familiarity with hotel management software and Microsoft Office is expected.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Resolve guest requests and inquiries with a friendly, proactive approach.
• Coordinate with other hotel departments to ensure smooth guest experiences.
• Manage reservations, cash handling, and front desk duties with accuracy.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality, LLC is seeking a Front Desk Agent at the Sheraton Minneapolis Downtown to provide exceptional guest service and seamless check-in/out experiences. You will be the hotel’s welcoming face, handling reservations and guest requests with precision and courtesy.

Ideal candidates bring a high school diploma (or equivalent) and familiarity with hotel management software and Microsoft Office. This on-site role offers competitive benefits and a dynamic hospitality environment.