Front Desk Guest Experience Lead

Hyatt Place Pensacola Airport

Pensacola (FL)

On-site

USD 32,000 - 42,000

Full time

4 days ago

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Benefits offered by this job

Hyatt brand experience

Job summary

Hyatt Place Pensacola Airport is seeking a friendly front desk agent to greet arrivals, handle check-ins and check-outs, answer questions, and keep the lobby running smoothly. You’ll need great communication, a polished presence, and comfort using reservation systems and basic office tools.

Flexibility for weekends and holidays is required, and prior hotel or customer‑facing experience is a plus. Join a busy, guest‑facing team near Pensacola International Airport and grow your hospitality skills

Qualifications

Strong communication and customer-service skills.
A positive, polished presence and a genuine love of helping people.
Comfort using computers, phones, reservation systems, and basic office tools.
The ability to stay calm, organized, and welcoming during busy periods.
Flexibility to work a variety of shifts, including weekends and holidays as needed.
Previous hotel, retail, restaurant, or customer-facing experience is a plus.

Responsibilities

Welcome guests with an upbeat, professional, can-do attitude.
Process reservations, check-ins, check-outs, payments, and room assignments accurately.
Answer calls, respond to guest requests, and share helpful local recommendations.
Coordinate with housekeeping, maintenance, and hotel leadership to deliver a seamless stay.
Resolve guest concerns with empathy, urgency, and smart problem-solving.
Help create a clean, organized, polished lobby experience worthy of the Hyatt name.