Guest Experience Concierge — Front Desk

Staybridge Suites Charlotte Ballantyne; Charlotte (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Hotel discounts

Employee Assistance program

Job summary

Staybridge Suites Charlotte Ballantyne is seeking a Front Desk Agent to deliver exceptional guest service, manage reservations, and support a seamless check-in/check-out experience. You will act as the first point of contact, handling inquiries, requests, and payments with accuracy.

Join a Front Office team committed to hospitality excellence. The role requires strong communication, multitasking, and basic computer skills, with opportunities for career growth and employee benefits.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks.
• Attention to detail and accuracy.
• Basic computer skills including property management systems.

Responsibilities

• Greet and assist guests at check-in and check-out with a warm, professional manner.
• Process reservations, cancellations, and room assignments promptly.
• Handle guest inquiries, requests, and issues efficiently.
• Provide information about hotel amenities, local attractions, and transportation options.
• Maintain accurate guest records and ensure a tidy front desk area.

Skills

Excellent communication

Multitasking

Attention to detail

PMS proficiency

Tools

Property Management System (PMS)

Job description

Staybridge Suites Charlotte Ballantyne is seeking a Front Desk Agent to deliver exceptional guest service, manage reservations, and support a seamless check-in/check-out experience. You will act as the first point of contact, handling inquiries, requests, and payments with accuracy.

Join a Front Office team committed to hospitality excellence. The role requires strong communication, multitasking, and basic computer skills, with opportunities for career growth and employee benefits.