Hampton Inn & Suites Austin Downtown - Front Desk Supervisor

Aimbridge Hospitality; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Job summary

Hampton Inn & Suites Austin-Downtown/Convention Center in Austin, TX, is seeking a Front Desk Supervisor to guide the front desk team, ensuring smooth check-ins, check-outs, and genuine guest care. You’ll set the tone for service that’s welcoming and efficient, turning visitors into repeat guests.

The ideal candidate will lead with energy, train new associates, handle VIP requests, and maintain safety and standards while delivering value and memorable experiences for every guest.

Qualifications

• High School diploma or equivalent is required.
• College coursework in a related field is helpful.
• Supervisory experience is preferred.

Responsibilities

• Greet guests with warmth and manage check-ins/check-outs smoothly.
• Coordinate daily operations, logs, messages, and packages with professionalism.
• Monitor rates, packages, and promotions to balance revenue with guest value.
• Lead and train the front desk team and address guest concerns while upholding safety and standards.

Skills

Guest service excellence

Team leadership

Revenue optimization

Operations coordination

Education

High School diploma

College coursework in related field

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Hampton Inn & Suites Austin-Downtown/Convention Center is a comfortable and convenient hotel in downtown Austin. Our 16-story hotel is one block from the Austin Convention Center, and walking distance to the Sixth Street entertainment district. Whether visitors are traveling to Austin for business, to attend a convention, or for one of our annual live music festivals, they will enjoy a boutique-style hotel minutes from Austin attractions. Guests can tend to some work or unwind after a day of sightseeing in a room with free WiFi, a large work desk with an ergonomic desk chair, and a convenient lap desk. We offer suites for more space if guests are traveling with family or a group.