Guest Experience Agent — Flexible Scheduling & Perks

Crescent Hotels & Resorts; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefits plan

401K matching program

Flexible scheduling

Discounts at properties

Job summary

Crescent Hotels & Resorts is looking for a Front Desk Agent to join our team at the Hotel Indigo Austin Downtown. The ideal candidate will provide exceptional customer service as the first point of contact for guests, manage check-ins and reservations, and resolve guest inquiries efficiently.

This role requires strong communication skills, attention to detail, and a positive attitude. We offer competitive wages, flexible scheduling, and an exceptional benefit plan for eligible associates.

Qualifications

• Previous customer service, hospitality, or front desk experience preferred.
• Strong verbal and written communication skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Check guests in and out efficiently while following company procedures.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails, and guest inquiries promptly.

Skills

Strong communication skills

Attention to detail

Organizational abilities

Customer service experience

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Opera PMS

Reservation systems

Job description

Crescent Hotels & Resorts is looking for a Front Desk Agent to join our team at the Hotel Indigo Austin Downtown. The ideal candidate will provide exceptional customer service as the first point of contact for guests, manage check-ins and reservations, and resolve guest inquiries efficiently.

This role requires strong communication skills, attention to detail, and a positive attitude. We offer competitive wages, flexible scheduling, and an exceptional benefit plan for eligible associates.