Guest Experience Lead & Team Coach

TOCA Football; Novi (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive Pay

Flexible Hours

Employee Assistance Program

Discounts on Classes

Free Pick/League Play

Job summary

TOCA Football in Richmond, OH is looking for a Lead Experience Associate who will oversee guest interactions and ensure a memorable experience. This role involves greeting guests, addressing their needs, and managing daily operations to maintain a welcoming environment.

Candidates should possess leadership skills, passion for customer service, and be flexible to work evenings and weekends. The position offers competitive pay and various perks, including discounts on classes and events.

Qualifications

• Leadership experience or natural take charge energy.
• Passion for people and ability to remain calm under pressure.
• Flexibility to work nights and weekends.

Responsibilities

• Own the guest experience by greeting and assisting guests.
• Manage center operations and ensure cleanliness.
• Solve guest issues quickly and effectively.

Skills

Leadership experience

Customer service skills

Problem-solving

Flexibility

Tech confidence

Job description

TOCA Football in Richmond, OH is looking for a Lead Experience Associate who will oversee guest interactions and ensure a memorable experience. This role involves greeting guests, addressing their needs, and managing daily operations to maintain a welcoming environment.

Candidates should possess leadership skills, passion for customer service, and be flexible to work evenings and weekends. The position offers competitive pay and various perks, including discounts on classes and events.