Guest Experience Associate

TOCA Football; Rocky River (OH); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Competitive Pay & On Demand Pay

Part Time, Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

4 TOCA Training Sessions

50% Off Classes

Free Pick/League Play

1 Free Birthday Party

Food and Beverage Discount

2 Free Packages to share with your sqd

Job summary

TOCA Soccer in Rocky River, OH is seeking a Guest Experience Associate to greet guests, provide a warm welcome, and help deliver exceptional, 10/10 experiences. You’ll be the first friendly face, answer questions, and keep energy high while guiding guests through check-ins and events.

This role emphasizes teamwork, strong communication, and a can-do attitude. You’ll work evenings and weekends, support concessions, manage front desk duties, and contribute to a positive TOCA culture with flexible

Qualifications

• Excellent guest service and communication skills.
• Ability to work evenings and weekends.
• Lift 30+ lbs and stay energetic.

Responsibilities

• Greet guests and provide a warm welcome, delivering 10/10 guest experiences.
• Answer questions, feedback, and concerns with good vibes and care.
• Fix issues quickly or tag in a teammate to keep things moving.
• Collaborate to ensure smooth operation and guest satisfaction.
• Assist with concessions when needed.
• Keep the space clean, stocked, and ready for action.
• Own the front desk and support scheduling, sign-ups, and events.

Skills

People skills

Communication

Google Suite

Tools

Google Suite

Job description

About TOCA Soccer

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? We value an individual that seeks to…

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Why you’ll love being part of the TOCA Team

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

• Competitive Pay & On Demand Pay
• Part Time, Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!

Job Highlights

Job Title: Guest Experience Associate

Location: Rocky River, OH

Report To: General Manager

Hours Required: Candidates must be able to work evenings and weekends

Position Overview

You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What You’ll Be Doing

Guest Experience Hero (60%)

• Greet like a champ, answer like a pro, and make every guest feel like an MVP
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)

Operations Guru (30%)

• Keep the space clean, stocked, and ready for action
• Help with scheduling, check-ins, sign-ups, and events
• Own the front desk like it's your stage

Admin But Make It Snappy (5%)

• Waivers, payments, reports = no big deal for you

Training + Growth (5%)

• Learn the TOCA way and level up your game
• Gain development to keep your career going with TOCA

TOCA Culture (100%!)

• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

You’ll Crush This Role If You:

• Love people and good vibes
• Have top-tier communication skills
• Can stay cool under pressure
• Know your way around Google Suite & scheduling tools (on-site training)
• Are down for evening/weekend shifts (that’s our peak time!)
• Can lift 30+ lbs and move with energy

#twentry