Guest Experience Phone Agent

Omni Hotels & Resorts; Southampton Township (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Desk/Phone Operator to route calls, assist guests and associates, and support Front Office operations. The role requires professional English communication, data entry accuracy, and the ability to multitask in a fast-paced hotel environment.

The position involves answering calls, logging requests, assisting with wake-up calls, check-outs, and billing inquiries while maintaining uniforms and standards. Nights, weekends, and holidays may be required.

Qualifications

• Clear and professional English communication.
• Accurate data entry into computer systems.
• Ability to multitask and work with others.
• Willingness to work nights, weekends and holidays.
• Previous customer service experience preferred.
• Cashiering experience preferred.

Responsibilities

• Answer all incoming calls to the resort using proper protocol.
• Direct calls or transfer to appropriate departments and log requests.
• Take wake-up calls promptly with correct greetings.
• Log guest requests, service deficiencies, and work orders.
• Familiarize with Front Office functions and emergency procedures.
• Assist guests with telephone dialing and international calls.
• Process guest check-outs according to SOPs.
• Maintain personal appearance and proper uniform.
• Be knowledgeable about hotel amenities and facilities.
• Support management with miscellaneous Front Office tasks.

Skills

Customer service

Phone etiquette

Multitasking

Teamwork

Flexible schedule

Cashiering

English proficiency

Tools

Synergy

Opera

Job description

Omni Hotels & Resorts is seeking a Front Desk/Phone Operator to route calls, assist guests and associates, and support Front Office operations. The role requires professional English communication, data entry accuracy, and the ability to multitask in a fast-paced hotel environment.

The position involves answering calls, logging requests, assisting with wake-up calls, check-outs, and billing inquiries while maintaining uniforms and standards. Nights, weekends, and holidays may be required.