Guest Experience Communications Specialist

Hilton; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Hilton Chicago is seeking a Communications Operator to brighten guests' days by delivering friendly, efficient telephone support and accurate information about hotel services.

You will respond promptly to inquiries, stay current on hotel amenities, relay essential details to appropriate teams during emergencies, and use PBX systems and software to support daily operations. This role embodies Hilton’s hospitality values and requires a positive, proactive approach.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.

Responsibilities

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Job description

Hilton Chicago is seeking a Communications Operator to brighten guests' days by delivering friendly, efficient telephone support and accurate information about hotel services.

You will respond promptly to inquiries, stay current on hotel amenities, relay essential details to appropriate teams during emergencies, and use PBX systems and software to support daily operations. This role embodies Hilton’s hospitality values and requires a positive, proactive approach.