Guest Experience & Outreach Lead (Welcome Centers & Events)

Visit Canton; Canton (OH); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

Vacation & PTO

Life insurance

Paid holidays

Monthly phone stipend

Mileage reimbursement

Job summary

A local tourism organization is seeking a Guest Outreach & Experience Manager to enhance visitor experiences in Canton, Ohio. The role involves developing guest outreach programs, managing Welcome Center staff, and leading community ambassador initiatives. Ideal candidates should have experience in guest services and strong communication skills. The position offers a salary of $48,000-$55,000 and benefits including medical, dental, vision, and retirement plans.

Qualifications

• Experience in guest services, tourism, hospitality, events, marketing, or community engagement, including supervisory or lead responsibilities.
• Strong planning, organizational, and communication skills.
• Energetic, creative, and outgoing personality with a passion for engaging people face-to-face.

Responsibilities

• Develop and execute guest outreach programs and experiential activations for major events.
• Serve as manager on duty for Guest Service Specialists at Welcome Centers.
• Recruit and manage volunteer community ambassadors for event activations.

Skills

Guest services

Tourism

Hospitality

Events

Marketing

Community engagement

Supervisory skills

Job description

A local tourism organization is seeking a Guest Outreach & Experience Manager to enhance visitor experiences in Canton, Ohio. The role involves developing guest outreach programs, managing Welcome Center staff, and leading community ambassador initiatives. Ideal candidates should have experience in guest services and strong communication skills. The position offers a salary of $48,000-$55,000 and benefits including medical, dental, vision, and retirement plans.