Client & Guest Engagement Coordinator

Visit Canton; Canton (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid vacation & PTO

Life insurance

Monthly phone stipend

Mileage reimbursement

Job summary

A regional tourism authority in Ohio is seeking a Client & Guest Engagement Coordinator to support their Sales & Service team by executing event activations and handling client communications. The ideal candidate will have experience in guest services or events, possess strong organizational skills, and be enthusiastic about engaging clients. This role includes responsibilities at the Visit Canton Welcome Centers and will require some flexibility with evening and weekend work. Competitive benefits package offered.

Qualifications

• Experience in guest services, tourism, hospitality, or events.
• Strong organizational and communication skills required.
• Energetic personality with confidence in client engagement.
• Flexibility to work some evenings or weekends.

Responsibilities

• Support Sales & Service team by executing event activations.
• Manage guest service operations at Visit Canton Welcome Centers.
• Coordinate marketing content for events and guest interactions.

Skills

Guest services

Event management

Strong communication

Organizational skills

Database management

CRM software

Job description

Overview

This role supports the Sales & Service team by executing event activations, handling sales administration, and coordinating client communications. This role also includes serving as the Manager on Duty for Guest Service Specialists at the Visit Canton Welcome Centers.

Client Engagement Support

• Coordinate with the Visit Canton Sales & Service team to create and execute event services and activations.
• Coordinate and carry out RFPs, sales reporting, and sales-related communication and administrative tasks for the Sales & Service Team.
• Support the Sales & Service Team in lead generation using assigned research tools, events, and other channels.
• Maintain and manage all Visit Canton event supplies, ensuring readiness for activations at all times.
• Coordinate with the Visit Canton Marketing Team to provide marketing content related to events hosted or supported by the Sales & Service Team.

Guest Engagement Support

• Serve as Manager on Duty for Guest Service Specialists employed at Visit Canton Welcome Centers.

Qualifications & Attributes

• Experience in guest services, tourism, hospitality, events, sales, or community engagement.
• Strong organizational and communication skills.
• Energetic and outgoing personality, confident with engaging clients via phone, email, or in-person.
• Preferred experience in database management, data maintenance, or CRM software.
• Flexibility to work some evenings or weekends based on event schedules and Welcome Center Manager on Duty rotation.
• Physical ability to stand for extended periods and lift/carry/pull up to 50 pounds.

Why This Role Matters

This role has a unique opportunity to have an impact on our clients and guests across all markets. Whether they are a meeting planner, tour group, or independent leisure traveler, the Client & Guest Engagement Coordinator helps ensure that every interaction with clients or guests at the Welcome Centers reflects Visit Canton’s commitment to hospitality, pride, and destination excellence. Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Benefits

medical, dental, vision, 401k match, vacation & PTO, life & short term disability insurance, paid holidays, monthly phone stipend, mileage reimbursement