Guest Experience Operations Supervisor

Concord Hospitality Enterprises Co.; Jacksonville (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

401K options

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises Co. is hiring an Operations Supervisor to lead front office, housekeeping and F&B teams, delivering outstanding guest service and maintaining brand standards. You will be at the heart of guest interactions, ensuring smooth operations and proactive problem solving.

We value leaders who are proactive, responsive, and supportive, with a strong sense of responsibility. This full-time role offers competitive wages, growth opportunities, and a collaborative culture

Qualifications

• Experience in a leadership role in hotels or restaurants, etc. with great care and attention to detail to ensure quality.
• Good communications skills, outgoing, friendly and able to speak professionally with our guests, your manager and your colleagues.
• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency, security procedures, and completing incident reports.
• Assist in housekeeping operations including, but not limited to, linen inventories, room inspections, board assignments, and supply management.
• Assist in F&B operations, including but not limited to ensuring banquet set-up is executed in accordance with BEOs, restaurant operation including acting as expeditor, hosting, running food.
• Act as first point of contact in resolving guest issues, including noise or housekeeping complaints and safety concerns.
• Facilitate interdepartmental communication.
• Coordinating breaks for hourly associates.
• You work with professionalism and integrity.

Responsibilities

• Oversee front office, housekeeping and F&B team members.
• Maintain Concord brand standards and guest service excellence.
• Resolve guest issues promptly and professionally.

Skills

Leadership

Communication

Guest Service

Team Collaboration

Problem Solving

Job description

Concord Hospitality Enterprises Co. is hiring an Operations Supervisor to lead front office, housekeeping and F&B teams, delivering outstanding guest service and maintaining brand standards. You will be at the heart of guest interactions, ensuring smooth operations and proactive problem solving.

We value leaders who are proactive, responsive, and supportive, with a strong sense of responsibility. This full-time role offers competitive wages, growth opportunities, and a collaborative culture