Operations Supervisor

Concord Hospitality Enterprises Co.; Jacksonville (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

401K options

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises Co. is hiring an Operations Supervisor to lead front office, housekeeping and F&B teams, delivering outstanding guest service and maintaining brand standards. You will be at the heart of guest interactions, ensuring smooth operations and proactive problem solving.

We value leaders who are proactive, responsive, and supportive, with a strong sense of responsibility. This full-time role offers competitive wages, growth opportunities, and a collaborative culture

Qualifications

• Experience in a leadership role in hotels or restaurants, etc. with great care and attention to detail to ensure quality.
• Good communications skills, outgoing, friendly and able to speak professionally with our guests, your manager and your colleagues.
• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency, security procedures, and completing incident reports.
• Assist in housekeeping operations including, but not limited to, linen inventories, room inspections, board assignments, and supply management.
• Assist in F&B operations, including but not limited to ensuring banquet set-up is executed in accordance with BEOs, restaurant operation including acting as expeditor, hosting, running food.
• Act as first point of contact in resolving guest issues, including noise or housekeeping complaints and safety concerns.
• Facilitate interdepartmental communication.
• Coordinating breaks for hourly associates.
• You work with professionalism and integrity.

Responsibilities

• Oversee front office, housekeeping and F&B team members.
• Maintain Concord brand standards and guest service excellence.
• Resolve guest issues promptly and professionally.

Skills

Leadership

Communication

Guest Service

Team Collaboration

Problem Solving

Job description

Description

We are hiring an Operations Supervisor!We are looking for associates and leaders that have a passion to serve others! Working as an Operations Supervisor means you are at the within of the hotel with the most interaction with our guests as the you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

As the Operations Supervisor you will assist in overseeing the front office, housekeeping and F&B team members.

Ideal candidates:

• Experience in a leadership role in hotels or restaurants, etc. with great care and attention to detail to ensure quality.
• Good communications skills, outgoing, friendly and able to speak professionally with our guests, your manager and your colleagues.
• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency, security procedures, and completing incident reports.
• Assist in housekeeping operations including, but not limited to, linen inventories, room inspections, board assignments, and supply management.
• Assist in F&B operations, including but not limited to ensuring banquet set-up is executed in accordance with BEOs, restaurant operation including acting as expeditor, hosting, running food.
• Act as first point of contact in resolving guest issues, including noise or housekeeping complaints and safety concerns.
• Facilitate interdepartmental communication.
• Coordinating breaks for hourly associates.
• You work with professionalism and integrity.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only):

• We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Wage: $19 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality