Guest Experience & Operations Specialist (Hospitality)

Kasa Living, Inc.; Nashville (TN); Sur place; USD 32 000 - 37 000; Plein temps

Avantages offerts par ce poste

Kasa Travel Credit

Health Coverage

Paid Time Off

Cell phone reimbursement

Wi‑Fi stipend

Résumé du poste

Kasa Living, Inc. is hiring a Hospitality Associate to join our Central Hospitality Team in Nashville. You will be the heart of our onsite guest experience, blending hands-on service with digital tools to deliver high-quality stays.

You’ll work with the Guest Experience and Property Operations teams, coordinating with remote staff to ensure seamless guest satisfaction. You’ll support events, quality checks, and real-time problem solving, while leveraging Breezeway and Kustomer.

Qualifications

• Minimum of 2 years of hospitality experience, or at least 2 years in customer service.
• At least 1 year of guest service experience.
• Strong affinity for technology and eagerness to learn new systems.
• Availability for varied shifts, including afternoons, evenings, weekends and holidays.
• Access to reliable transportation.
• Comfortable lifting up to 50 pounds.
• Strong communication and organizational skills.

Responsabilités

• Welcoming and assisting guests, handling check-ins, and addressing immediate needs or requests.
• Provide guests with personalized local recommendations and insights.
• Maintain common areas and ensure stock and presentation through Quality Assurance checks using Safety Culture.
• Prepare for guest arrivals and organize engagement events with housekeeping and maintenance.
• Address and resolve guest requests via Breezeway and handle live issues such as cleanliness or technical problems.
• Coordinate with remote Guest Experience team via Slack and Kustomer; ensure swift issue resolution.
• Tackle emergency situations such as lockouts and urgent guest requests.

Connaissances

Hospitality experience

Guest service

Tech-savvy

Flexibility

Transportation access

Physical ability

Communication skills

Organizational skills

Outils

Breezeway

Slack

Kustomer

Safety Culture

TechTool

Description du poste

Kasa Living, Inc. is hiring a Hospitality Associate to join our Central Hospitality Team in Nashville. You will be the heart of our onsite guest experience, blending hands-on service with digital tools to deliver high-quality stays.

You’ll work with the Guest Experience and Property Operations teams, coordinating with remote staff to ensure seamless guest satisfaction. You’ll support events, quality checks, and real-time problem solving, while leveraging Breezeway and Kustomer.