Guest Experience & Property Ops Specialist

Kasa Living; Austin (TX); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Kasa Travel Credit

Paid Time Off

Cell phone reimbursement

Health insurance

Other Perks

Job summary

Kasa Living is seeking a Property Operations Associate (Hospitality) on-site in Austin. As the face of Kasa during guests' stays, you’ll ensure smooth operations for the Studio Haus building, maintain spaces, and support guest experiences with a hands-on approach.

You will collaborate with multiple teams, coordinate daily tasks, and help plan for next-day operations while upholding brand standards and safety.

Qualifications

• Think like an owner by owning unit/building performance.
• Tech-savvy and able to use modern tools.
• Handy with a toolkit for maintenance tasks.
• Lead quality control with proactive improvements.
• Reliable; willing to work nights and weekends.
• Collaborative with leadership and peers.
• Problem solver with empathy for guest needs.
• Supports change management and new processes/tools.
• Process-minded; execute established processes precisely.

Responsibilities

• Greet guests and assist with relocations.
• Plan and strategize next-day operations.
• Enhance VIP guest experience and host engagement events.
• Provide local area recommendations to guests.
• Perform regular in-person unit and common-area inspections.
• Ensure cleanliness, safety, and maintenance per Kasa standards.

Skills

Owner mindset

Tech savvy

Handy

Quality control

Reliability

Collaboration

Problem solver

Change agent

Process minded

Job description

Kasa Living is seeking a Property Operations Associate (Hospitality) on-site in Austin. As the face of Kasa during guests' stays, you’ll ensure smooth operations for the Studio Haus building, maintain spaces, and support guest experiences with a hands-on approach.

You will collaborate with multiple teams, coordinate daily tasks, and help plan for next-day operations while upholding brand standards and safety.