Guest Experience & Operations Manager

Treasure Island Beach Resort; Treasure Island (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount on Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Treasure Island Beach Resort seeks an experienced Guest Services / Operations Manager to lead day-to-day operations and guest service excellence. The role requires proven management experience and the ability to develop SOPs, train staff, and coordinate with multiple departments to maintain high standards.

Responsibilities include overseeing front desk, concierge, and bell staff, improving guest satisfaction scores, and ensuring smooth operations across departments while maintaining brand

Qualifications

• Management experience in hotel/ resort operations.
• Ability to create SOPs and checklists for smooth operations.
• Experience overseeing front desk, concierge, and bell staff.
• Strong guest service focus and ability to exceed guest expectations.

Responsibilities

• Assist in operational and financial management of the property.
• Interview, train, coach, and schedule associates to standards.
• Oversee front desk, concierge, and bell staff for optimal service.
• Collaborate with department heads to ensure efficient operations and guest satisfaction.
• Manage guest complaints and resolve issues promptly.

Skills

Management experience

SOP creation

Front desk operations

Guest services

Hospitality operations

Communication

Education

Associate degree preferred

Bachelor’s degree in Hospitality or related

Job description

Treasure Island Beach Resort seeks an experienced Guest Services / Operations Manager to lead day-to-day operations and guest service excellence. The role requires proven management experience and the ability to develop SOPs, train staff, and coordinate with multiple departments to maintain high standards.

Responsibilities include overseeing front desk, concierge, and bell staff, improving guest satisfaction scores, and ensuring smooth operations across departments while maintaining brand