Front Office Manager

Newport Hospitality Group, Inc; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

DailyPay

Employee hotel rates

Job summary

Newport Hospitality Group, Inc seeks a Front Office Manager to oversee hotel operations, staff management, and guest relations, acting as the brand ambassador. The role emphasizes strategic leadership to foster service excellence and maintain strong relationships with internal and external stakeholders.

Key responsibilities include budgeting, forecasting, and ensuring compliance with brand standards and regulations across departments.

Qualifications

• Front Office Manager oversees hotel operations, staff management and guest relations.
• Role requires leadership to foster a service-oriented culture and maintain relationships.
• Responsibilities include budgeting, forecasting and ensuring brand standards and compliance.

Responsibilities

• The Front Office Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador.
• This role requires strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal/external relationships.
• Responsibilities include budgeting, forecasting, and ensuring brand standards and regulations compliance.

Skills

Operational Oversight

Staff Management & Development

Policy compliance

Financial & Administrative Tasks

Guest Service & Quality Assurance

Communication skills

Leadership

Problem solving

Interpersonal abilities

Hotel operations

Cross-department collaboration

Handling guest complaints under压力

Flexibility to work extended hours

Education

Bachelor's degree in hospitality/business management

2+ years of managerial experience

Job description

The Front Office Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador. This role requires strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal/external relationships. Responsibilities include budgeting, forecasting, and ensuring brand standards and regulations compliance.

Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Office Manager/ Receptionist Requirements:

• Operational Oversight
• Staff Management & Development
• Adhere to NHG policies, state/federal laws, & "at-will" employment practices
• Assist in Financial & Administrative Tasks
• Guest Service & Quality Assurance
• Attend at least one advanced management seminar annually
• Participate in corporate-sponsored leadership events
• Bachelor's degree in hospitality/business management or 2+ years of managerial experience
• Excellent communication skills (orally and written)
• Strong leadership, problem solving, and interpersonal abilities
• Expertise in hotel operations and inter department abilities
• Proficiency in handling guest complaints under pressure
• Flexibility to work extended hours

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.