Front Office Manager

Newport Hospitality Group; Charlotte (NC); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance (medical, dental, etc

401K retirement plan

Paid time off

DailyPay: Access earned wages

Special hotel rates for travel

Job summary

Newport Hospitality Group is seeking a Front Office Manager to oversee hotel operations, staff management, and guest relations. The role acts as a brand ambassador, driving a service-oriented culture and maximizing efficiency while upholding brand standards and regulatory compliance.

The position requires strategic leadership, involvement in budgeting/forecasting, and strong cross-department collaboration to ensure exceptional guest experiences.

Qualifications

• Bachelor's degree or equivalent managerial experience.
• Strong communication skills, both written and spoken.
• Proven leadership and interpersonal abilities.
• Experience in hotel operations and guest services is preferred.

Responsibilities

• Oversee hotel operations and staff management.
• Direct guest relations and service quality initiatives.
• Manage budgeting, forecasting, and brand standards compliance.
• Maintain internal/external relationships and policy adherence.
• Lead trainings and participate in leadership events.

Skills

Staff management

Leadership

Guest relations

Communication skills

Education

Bachelor's degree in hospitality/business management

2+ years managerial experience

Job description

The Front Office Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador. This role requires strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal/external relationships. Responsibilities include budgeting, forecasting, and ensuring brand standards and regulations compliance.

Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Office Manager/ Receptionist Requirements:

• Operational Oversight
• Staff Management & Development
• Adhere to NHG policies, state/federal laws, & "at-will" employment practices
• Assist in Financial & Administrative Tasks
• Guest Service & Quality Assurance
• Attend at least one advanced management seminar annually
• Participate in corporate-sponsored leadership events
• Bachelor's degree in hospitality/business management or 2+ years of managerial experience
• Excellent communication skills (orally and written)
• Strong leadership, problem solving, and interpersonal abilities
• Expertise in hotel operations and inter department abilities
• Proficiency in handling guest complaints under pressure
• Flexibility to work extended hours

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.