Hospitality Operations & Events Leader

IMPRINT Hospitality; Ludlow (VT); Presencial; USD 110 000 - 160 000; Tempo integral

Resumo da oferta

On the River Inn, a newly renovated 45-room property in Woodstock, VT, seeks an energetic operations leader to drive guest experiences across a vibrant hotel and 506 Bistro & Bar. You will own weddings, retreats, meetings and celebrations from signed contract to final bill, partnering with the Hotel General Manager to grow the business and nurture a stellar staff culture.

The role requires managing floor operations, overseeing F&B and events, and maintaining service standards across front desk,

Qualificações

• 5+ years of hospitality operations experience, including supervising or managing guest-facing teams.

Responsabilidades

• Take ownership of planning, coordination and onsite delivery for events and group stays.
• Turn BEOs, timelines and room blocks into clear plans for each department.
• Lead pre-event briefings and direct setup, service and breakdown.
• Serve as onsite contact for weddings, meetings, group stays and private dining.
• Make real-time decisions when plans change.
• Coordinate vendors and outside partners, and debrief after events.
• Oversee banquet and catering service, including staffing, food and beverage timing and bar service.
• Run multiple events and group stays without compromising operations.
• Build a reputation for flawless weddings and events that drive referrals and repeat business.
• Collaborate with Sales to ensure smooth handoffs from contract to execution.
• Drive hotel operations across Front Desk, Housekeeping and F&B, with consistent service standards.
• Hire, train and coach the team; lead onsite for guest issues and service recovery.
• Manage staffing and labor to match occupancy and demand.
• Monitor guest reviews and drive improvements.

Conhecimentos

Hospitality operations

Guest-facing teams

Service leadership

Event planning

Ferramentas

Microsoft Office

PMS

Event management software

Descrição da oferta de emprego

On the River Inn, a newly renovated 45-room property in Woodstock, VT, seeks an energetic operations leader to drive guest experiences across a vibrant hotel and 506 Bistro & Bar. You will own weddings, retreats, meetings and celebrations from signed contract to final bill, partnering with the Hotel General Manager to grow the business and nurture a stellar staff culture.

The role requires managing floor operations, overseeing F&B and events, and maintaining service standards across front desk,