Guest Experience & Operations Leader

Workstream; Millington (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Restaurant team leadership

Job summary

Dunkin is seeking a Restaurant Manager to lead a Dunkin Team with a focus on guest experiences, operations, and profitability. You will oversee the restaurant according to brand and franchise standards and ensure legal compliance.

The role requires leadership across hiring, training, scheduling, coaching, and performance reviews, with emphasis on guest service excellence and financial performance.

Qualifications

• Fluent in English required.
• Strong math and financial management skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• Must be at least 18 years old where applicable.
• High School diploma or equivalent required.

Responsibilities

• Hire, train and develop employees.
• Communicate job expectations to staff.
• Plan, monitor, appraise and review performance.
• Provide coaching and feedback; discipline when appropriate.
• Create a guest-first culture and ensure guest service goals are met.
• Ensure shifts are staffed to meet guest service goals.
• Maintain safe, sanitary work environment and follow laws.
• Execute brand standards and systems consistently.
• Prepare action plans and drive production, productivity and quality standards.
• Complete audits and drive improvements.
• Control costs to maximize profitability.
• Execute in-restaurant promotions and new product roll-outs.
• Set sales goals and track results.

Skills

Fluent in English

Math and financial management

Restaurant, retail, or supervisory

At least 18 years of age

High School diploma

Education

High School diploma

Job description

Dunkin is seeking a Restaurant Manager to lead a Dunkin Team with a focus on guest experiences, operations, and profitability. You will oversee the restaurant according to brand and franchise standards and ensure legal compliance.

The role requires leadership across hiring, training, scheduling, coaching, and performance reviews, with emphasis on guest service excellence and financial performance.