Guest Experience Operations Lead | Multi-Brand Growth

Edgeless Beauty Group; Milwaukee (WI); On-site; USD 45,000 - 55,000; Full time

Job summary

Kids for the Future in Milwaukee, WI seeks an Operations Team Lead for our Guest Services team. You’ll shape guest experience, support teams, and drive results across locations, with growth into broader operations. This role blends leadership, data, and cross-brand coordination to keep a five-star standard.

You’ll travel quarterly to provide hands-on training on Zenoti and HR systems, support performance reviews, and partner with HR on onboarding, while ensuring timekeeping accuracy.

Qualifications

• Customer service or management experience in a high-touch, five-star environment.
• Bachelor's degree with relevant hands-on experience in data analysis, strategic planning, or decision-making.

Responsibilities

• Drive Operations & Sales by analyzing systems and setting/hitting sales goals while maintaining guest experience.
• Develop Our Team by participating in meetings, supporting reviews, training new hires, and partnering with HR on onboarding.
• Support Every Brand, Everywhere by providing remote operational support across all Edgeless Beauty Group brands, including HR systems and timekeeping accuracy.
• Lead Training & Systems by traveling quarterly to provide Zenoti and retail training and keep teams current on tools and processes.
• Be a Trusted Resource by troubleshooting scheduling challenges and communicating between locations, Liaisons and General Managers.

Skills

Customer service

Management

Sales

Data analysis

Strategic planning

ZENOTI

UKG

Education

Bachelor's degree

Tools

Zenoti

UKG

Job description

Kids for the Future in Milwaukee, WI seeks an Operations Team Lead for our Guest Services team. You’ll shape guest experience, support teams, and drive results across locations, with growth into broader operations. This role blends leadership, data, and cross-brand coordination to keep a five-star standard.

You’ll travel quarterly to provide hands-on training on Zenoti and HR systems, support performance reviews, and partner with HR on onboarding, while ensuring timekeeping accuracy.