Guest Experience & Operations Leader

Battle House Laser Tag; Waukesha (WI); On-site; USD 55,000 - 90,000; Full time

Job summary

Battle House Laser Tag in Wisconsin seeks an Operations Manager to implement business strategy, drive exceptional customer service, and oversee day-to-day operations of a facility in Lake Barrington, IL or Waukesha, WI. You will ensure a safe, family-friendly, team-oriented gaming experience for guests and staff.

The role will monitor performance metrics, lead staff development, manage openings, cash control and maintenance, and partner with service providers to grow guest satisfaction and

Qualifications

• Exceptional customer service is required.
• Ability to work with large groups and staff.
• Strong communication and people skills.
• Experience in inventory management and sales.
• Alcohol certification may be required by state law.
• High energy, dependable and professional appearance.

Responsibilities

• Motivate staff to deliver 5-star service and drive sales.
• Oversee hiring, onboarding, training, and performance reviews.
• Schedule staff and maintain appropriate staffing levels.
• Ensure daily operations, cash control, safety, and security.
• Manage facility openings/closings and maintenance.
• Oversee POS, event logs, merchandising, and beverage/snack sales.
• Coordinate event scheduling and guest communications.
• Develop gaming equipment knowledge and safety briefings.

Skills

Exceptional customer service

Teamwork

People skills

Effective communication

Selling to customer needs

Inventory management

Alcohol certification

High energy

Dependability

Verbal communication

Job knowledge

Adherence to dress code

Job description

Battle House Laser Tag in Wisconsin seeks an Operations Manager to implement business strategy, drive exceptional customer service, and oversee day-to-day operations of a facility in Lake Barrington, IL or Waukesha, WI. You will ensure a safe, family-friendly, team-oriented gaming experience for guests and staff.

The role will monitor performance metrics, lead staff development, manage openings, cash control and maintenance, and partner with service providers to grow guest satisfaction and