Operations Team Lead

Edgeless Beauty Group; Milwaukee (WI); On-site; USD 45,000 - 55,000; Full time

Job summary

Kids for the Future in Milwaukee, WI seeks an Operations Team Lead for our Guest Services team. You’ll shape guest experience, support teams, and drive results across locations, with growth into broader operations. This role blends leadership, data, and cross-brand coordination to keep a five-star standard.

You’ll travel quarterly to provide hands-on training on Zenoti and HR systems, support performance reviews, and partner with HR on onboarding, while ensuring timekeeping accuracy.

Qualifications

• Customer service or management experience in a high-touch, five-star environment.
• Bachelor's degree with relevant hands-on experience in data analysis, strategic planning, or decision-making.

Responsibilities

• Drive Operations & Sales by analyzing systems and setting/hitting sales goals while maintaining guest experience.
• Develop Our Team by participating in meetings, supporting reviews, training new hires, and partnering with HR on onboarding.
• Support Every Brand, Everywhere by providing remote operational support across all Edgeless Beauty Group brands, including HR systems and timekeeping accuracy.
• Lead Training & Systems by traveling quarterly to provide Zenoti and retail training and keep teams current on tools and processes.
• Be a Trusted Resource by troubleshooting scheduling challenges and communicating between locations, Liaisons and General Managers.

Skills

Customer service

Management

Sales

Data analysis

Strategic planning

ZENOTI

UKG

Education

Bachelor's degree

Tools

Zenoti

UKG

Job description

• Base Pay $50,000.00 / Year
• Employee Type FT Exempt

Description

We're looking for an Operations Team Lead to join our Guest Services team — a role built for someone who wants to grow into a bigger operations career while making a real, visible impact across our brands. You'll work closely with our leadership team, helping shape the guest experience, support our teams, and drive results across multiple locations.

What You’ll Do

• Drive Operations & Sales: Dig into our systems (Zenoti, call center metrics) to spot trends and opportunities, help set and hit sales goals, and keep guest experience at a five-star standard.
• Develop Our Team: Sit in on team meetings, support performance reviews, help train new hires, and partner with HR on interviewing and onboarding.
• Support Every Brand, Everywhere: Provide remote operational support across all Edgeless Beauty Group brands, from guest reviews and scheduling to HR systems (UKG) and timekeeping accuracy.
• Lead Training & Systems: Travel to our locations quarterly to provide hands‑on Zenoti and retail training, and help teams stay current on new tools and processes.
• Be a Trusted Resource: Troubleshoot scheduling challenges, manage time‑off requests, and keep communication flowing between locations, Liaisons, and General Managers

What We’re Looking For

• Customer service and/or management experience in a high‑touch, five‑star environment, or a bachelor's degree with relevant hands‑on experience in data analysis, strategic planning, or decision‑making.
• A sales‑focused mindset, you’re comfortable anticipating guest‑needs and building strategies that drive revenue.