Guest Experience Operations Lead

Roylo Partners; Los Angeles (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

Roylo Partners in Los Angeles is seeking an Assistant Operations Manager to support customer-facing operations alongside the Operations Manager. You will help organize team activity, coordinate service requests, and engage daily with customers and visitors.

The role involves allocating tasks, communicating priorities, guiding staff through procedures, and assisting with onboarding and training. A reliable commute to the Los Angeles workplace is essential.

Qualifications

• Experience in retail supervision or guest services is helpful.
• No specific degree or management title is required.

Responsibilities

• Help allocate tasks and communicate team priorities.
• Speak with customers and visitors to clarify requests.
• Coordinate follow-up and keep the relevant colleagues informed.
• Guide team members through routine procedures.
• Support onboarding, briefings, and training arrangements.
• Monitor service issues and elevate concerns requiring management input.

Skills

Team coordination

Customer service

Communication

Job description

Roylo Partners in Los Angeles is seeking an Assistant Operations Manager to support customer-facing operations alongside the Operations Manager. You will help organize team activity, coordinate service requests, and engage daily with customers and visitors.

The role involves allocating tasks, communicating priorities, guiding staff through procedures, and assisting with onboarding and training. A reliable commute to the Los Angeles workplace is essential.