Assistant Operations Manager

Roylo Partners; Los Angeles (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

Roylo Partners in Los Angeles is seeking an Assistant Operations Manager to support customer-facing operations alongside the Operations Manager. You will help organize team activity, coordinate service requests, and engage daily with customers and visitors.

The role involves allocating tasks, communicating priorities, guiding staff through procedures, and assisting with onboarding and training. A reliable commute to the Los Angeles workplace is essential.

Qualifications

• Experience in retail supervision or guest services is helpful.
• No specific degree or management title is required.

Responsibilities

• Help allocate tasks and communicate team priorities.
• Speak with customers and visitors to clarify requests.
• Coordinate follow-up and keep the relevant colleagues informed.
• Guide team members through routine procedures.
• Support onboarding, briefings, and training arrangements.
• Monitor service issues and elevate concerns requiring management input.

Skills

Team coordination

Customer service

Communication

Job description

Base pay: $28-$33 per hour

Support the People Delivering the Experience

You’re approachable when a colleague needs direction and practical when a customer needs help. You can keep track of several priorities while making sure people receive a clear response.

We’re hiring an Assistant Operations Manager in Los Angeles to support customer-facing operations alongside the Operations Manager. You’ll help organize team activity, coordinate service requests, and stay involved in daily conversations with customers and visitors.

Your Role in the Working Day

• Help allocate tasks and communicate team priorities.
• Speak with customers and visitors to clarify requests.
• Coordinate follow-up and keep the relevant colleagues informed.
• Guide team members through routine procedures.
• Support onboarding, briefings, and training arrangements.
• Monitor service issues and elevate concerns requiring management input.

Show Us Your Potential

Retail supervision, hospitality, events, guest services, and team coordination experience are helpful. You may have trained colleagues, managed a shift, or helped resolve customer concerns.

A specific degree or previous management title isn’t required. We value respectful communication, dependable follow-through, sound judgment, and confidence using basic workplace systems.

Build Management Experience

Training will cover company procedures, service standards, and reporting. You’ll develop workload-planning and team-support skills with guidance on decisions outside your responsibilities.

Reliable commuting to our Los Angeles workplace is required.

Equal Opportunity Employer. Reasonable accommodation is available during recruitment.