Guest Experience & Operations Lead

Potomac Family Dining Group (Applebee's Franchisee); District Heights (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

Potomac Family Dining Group (Applebee's Franchisee) in District Heights, MD, seeks a Restaurant Manager to lead daily operations under the General Manager and Assistant GM. You will oversee Front and Back of House during shifts, ensure top-service, safety, and guest satisfaction.

You will coach Team Leaders and Team Members, manage opening/closing procedures, schedules, and reports, and promote menu items. A High School diploma and supervisory experience are valued.

Qualifications

• High School Degree or equivalent education and/or experience.
• 1-2 years of guest service experience.
• 1-2 years of supervisory experience, preferably in a casual dining setting.
• Demonstrated progression towards growing sales and managing a Profit & Loss Statement.
• 21+ years old; ServSafe Alcohol and Food Certification a plus.
• Reading, writing, basic math and verbal communication skills in English is required.
• Bi-lingual experience a plus.
• Ability to pass company background check.
• Reliable transportation and government issued driver’s license required.
• Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays.

Responsibilities

• Assist in managing Restaurant Environment during shifts with discretionary decisions.
• Ensure prompt, friendly service according to guidelines and guest satisfaction.
• Manage Front of House and Back of House operations during shifts.
• Open and close procedures for shifts.
• Maintain safety, sanitation and cleanliness standards.
• Develop team leads and team members for growth.

Skills

Guest service

Team leadership

Communication

Time management

Bi-lingual

Education

High School diploma or equivalent

Tools

Microsoft Suite

Applebee’s systems

POS systems

Scanners

Job description

Potomac Family Dining Group (Applebee's Franchisee) in District Heights, MD, seeks a Restaurant Manager to lead daily operations under the General Manager and Assistant GM. You will oversee Front and Back of House during shifts, ensure top-service, safety, and guest satisfaction.

You will coach Team Leaders and Team Members, manage opening/closing procedures, schedules, and reports, and promote menu items. A High School diploma and supervisory experience are valued.