Guest Experience & Office Services Coordinator

Waystar; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package

Paid time off (3 weeks + holidays)

Paid parental leave

Education assistance

Mental health programs

401(k) with company match

Pet insurance

Employee resource groups

Job summary

Waystar is seeking a highly organized Workplace Experience Coordinator in Louisville, KY. You will support front desk operations, guest registration, snack/beverage management, event coordination, and safety initiatives across Waystar’s offices.

Ideal candidates demonstrate strong communication, attention to detail, and a proactive approach to delivering white-glove service while collaborating with People, Marketing, and Technical Services teams.

Qualifications

• 2+ years in administrative, workplace, or facilities coordination roles.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively across teams.
• Commitment to delivering white-glove service and professionalism.

Responsibilities

• Serve as first point of contact for office services and workplace experience needs.
• Greet guests, manage registration, and maintain welcoming front desk presence.
• Oversee snack/beverageInventory, mail/courier, and office supplies.
• Coordinate safety standards with property management and facilities.
• Process workplace requests via internal ticketing systems (e.g., Jira, Envoy).
• Assist with on-site catering, meetings, and team events with cross-functional teams.
• Participate in Floor Marshal Safety Program and safety initiatives.
• Handle scanning of benefits and payroll documents.
• Sort mail and manage administrative workflows to ensure timely completion.

Skills

Office Coordination

Organizational skills

Communication skills

Multitasking

Attention to detail

Proactive

Education

Associate degree

Tools

Workday

Jira

Envoy

Microsoft Office

Teams

Job description

Waystar is seeking a highly organized Workplace Experience Coordinator in Louisville, KY. You will support front desk operations, guest registration, snack/beverage management, event coordination, and safety initiatives across Waystar’s offices.

Ideal candidates demonstrate strong communication, attention to detail, and a proactive approach to delivering white-glove service while collaborating with People, Marketing, and Technical Services teams.