Front Desk & Workplace Experience Ambassador

Waystar, Inc; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive total rewards

Comprehensive benefits package

Generous PTO and holidays

Job summary

Waystar, Inc. seeks a proactive Workplace Experience Coordinator to enhance office services across our Louisville offices. You will manage front desk operations, guest registrations, and snack/beverage programs while coordinating events and safety initiatives.

The role emphasizes hospitality, organization, and cross-functional collaboration. You will partner with People, Marketing, and Technical Services teams, respond to workplace requests via Jira/Envoy, and uphold confidentiality and

Qualifications

• 2+ years of experience in administrative, workplace, or facilities coordination roles.
• Proficiency in Microsoft Office Suite and familiarity with Jira/Envoy.
• Outstanding communication skills and strong attention to detail.
• Ability to multitask in a fast-paced environment and work independently.

Responsibilities

• Serve as the first point of contact for office services and workplace experience needs.
• Greet guests, coordinate registration, and maintain a welcoming front desk presence.
• Manage snack/beverage inventory, mail/courier services, and office supplies procurement.
• Partner with property management to maintain safety, functionality, and appearance standards.
• Own the management of workplace experience requests via Jira/Envoy.
• Coordinate on-site catering, meetings, and team events with cross-functional teams.
• Support Floor Marshal Safety Program and safety initiatives.
• Process benefits and payroll documents; handle mail sorting and processing.
• Monitor administrative workflows and drive continuous improvement.

Skills

Administrative coordination

Organizational skills

Communication skills

Team collaboration

Problem solving

Education

Associate degree in Business Administration

Tools

Microsoft Office Suite

Jira

Envoy

Workday

Job description

Waystar, Inc. seeks a proactive Workplace Experience Coordinator to enhance office services across our Louisville offices. You will manage front desk operations, guest registrations, and snack/beverage programs while coordinating events and safety initiatives.

The role emphasizes hospitality, organization, and cross-functional collaboration. You will partner with People, Marketing, and Technical Services teams, respond to workplace requests via Jira/Envoy, and uphold confidentiality and