Front Desk & Workplace Experience Lead

Waystar; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package

Generous paid time off

Paid parental leave

Education assistance opportunities and

LinkedIn Learning access

Mental health programs

401(K) with company match

Pet insurance

Employee resource groups

Job summary

Waystar is seeking a proactive Workplace Experience Coordinator in Atlanta to elevate our office experience with white-glove service. You will support front desk operations, guest registration, snack/beverage management, and event coordination while adhering to safety standards across Waystar’s offices.

The role requires strong organization, excellent communication, and the ability to collaborate cross-functionally with People, Marketing, and Technical Services teams.

Qualifications

• 2+ years of experience in administrative, workplace, or facilities coordination roles.
• Strong organizational skills with multitasking ability.
• Proficiency with Microsoft Office Suite and familiarity with Workday, Jira, Envoy.

Responsibilities

• Serve as the first point of contact for office services and workplace experience needs.
• Greet guests, coordinate registration, and maintain a welcoming front desk presence.
• Manage snacks/beverages, mail, courier services, and office supplies.
• Partner with property management to maintain safety, functionality, and appearance.
• Own the management of workplace experience requests via Jira/Envoy.
• Coordinate on-site catering, meetings, and team events with cross-functional teams.
• Participate in Floor Marshal Safety Program and safety initiatives.
• Scan benefits and payroll documents.
• Mail processing – first sort/alphabetizing.
• Monitor and streamline administrative workflows to ensure timely completion.
• Apply continuous improvement to improve services.

Skills

Organizational skills

Multitasking

Communication skills

Office software

Education

Associate degree in Business Administration

Tools

Jira

Envoy

Workday

Job description

Waystar is seeking a proactive Workplace Experience Coordinator in Atlanta to elevate our office experience with white-glove service. You will support front desk operations, guest registration, snack/beverage management, and event coordination while adhering to safety standards across Waystar’s offices.

The role requires strong organization, excellent communication, and the ability to collaborate cross-functionally with People, Marketing, and Technical Services teams.