Front Desk & Workplace Experience Lead

Waystar, Inc; Atlanta (GA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Med plans with HSA

Paid time off

Education assistance

LinkedIn Learning access

Mental health programs

401K match

Pet insurance

Job summary

Waystar is seeking a Workplace Experience Coordinator in Atlanta to elevate office services and standards. You will greet guests, manage front desk operations, and coordinate catering, events, and safety initiatives across multiple offices.

The role requires strong organizational skills, attention to detail, and the ability to work across People, Marketing, and Technical Services teams. Prior admin/coordinator experience and proficiency with Jira/Envoy are preferred.

Qualifications

• 2+ years of experience in administrative, workplace, or facilities coordination roles.
• Strong organizational skills with multitasking and prioritization.
• Proficiency in Microsoft Office Suite and familiarity with team member management platforms (e.g., Workday, Jira, Envoy).
• Outstanding communication skills, both verbal and written, with attention to detail.
• Ability to work independently while collaborating across teams.
• Commitment to white-glove service with professionalism and urgency.
• Adaptability to shifting priorities and process improvements.
• Associate degree in Business Administration or equivalent coursework.

Responsibilities

• Serve as the first point of contact for all office services and workplace experience needs.
• Greet guests, coordinate registration, and maintain a welcoming front desk presence.
• Manage snack/beverage inventory, mail, courier, and office supply procurement.
• Collaborate with property management to uphold safety and appearance standards.
• Own and respond to workplace experience requests via Jira/Envoy.
• Coordinate on-site catering, meetings and team events with cross-functional teams.
• Support Floor Marshal Safety Program and safety initiatives.
• Scan benefits and payroll documents; mail processing.
• Monitor administrative workflows and ensure timely completion.
• Apply continuous improvement to streamline services and operations.

Skills

Administrative coordination

Front desk operations

Communication

Multitasking

Detail-oriented

Confidentiality

Team collaboration

Education

Associate degree in Business Administration

Tools

Jira

Envoy

Workday

Microsoft Office

Job description

Waystar is seeking a Workplace Experience Coordinator in Atlanta to elevate office services and standards. You will greet guests, manage front desk operations, and coordinate catering, events, and safety initiatives across multiple offices.

The role requires strong organizational skills, attention to detail, and the ability to work across People, Marketing, and Technical Services teams. Prior admin/coordinator experience and proficiency with Jira/Envoy are preferred.