Overnight Front Desk & Guest Services Pro

Excel Hotel Group; Escondido (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Employee discounts

401k with company match

Job summary

Excel Hotel Group is seeking an overnight front desk associate for a full-time role in Escondido, CA. You will check guests in and out quickly, process payments in the property management system, provide information and courteous service to guests and visitors, and run end-of-day reports.

The position requires 1–2 years of customer service, the ability to stand for 8 hours, and basic computer skills. Benefits include health insurance, PTO, dental insurance, and employee discounts, with

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Cash handling

Computer basics

Tools

Property management system

Job description

Excel Hotel Group is seeking an overnight front desk associate for a full-time role in Escondido, CA. You will check guests in and out quickly, process payments in the property management system, provide information and courteous service to guests and visitors, and run end-of-day reports.

The position requires 1–2 years of customer service, the ability to stand for 8 hours, and basic computer skills. Benefits include health insurance, PTO, dental insurance, and employee discounts, with