Guest Experience & Merchandising Associate

Goodwill Industries of Delaware & Delaware County, Inc.; Town of Middletown (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill Industries of Delaware & Delaware County, Inc. is seeking a Customer Service Associate to participate in all sales floor activities and maintain a professional demeanor to maximize customer satisfaction. You will also help ensure security and protection of company assets.

The role requires following safety policies, performing POS transactions, and supporting merchandising, cleaning, and stock duties as needed to support store operations. Flexible hours are required.

Qualifications

• High school diploma or GED preferred.
• Experience with customer service or retail a plus.
• Capable of handling cash and basic point-of-sale operations.

Responsibilities

• Follow safety policies and procedures to ensure safety, security and protection of customers and assets.
• Perform counterpoint POS transactions and handle cash drawer funds accurately.
• Ensure merchandise is displayed and stocked properly across departments; perform housekeeping duties.
• Assist in production areas including textiles, WEB and ASH, and accept donations as needed.
• Follow company policy and SOPs applicable to job position.
• Strive for maximum customer satisfaction and work with others to promote the company mission.
• Be able to work varied hours/days as business dictates.
• Perform other duties as assigned (e.g., cleaning, recovery).

Skills

Customer service

Cash handling

Merchandising

Teamwork

Education

High school diploma or GED

Tools

POS system

Inventory basics

Job description

Goodwill Industries of Delaware & Delaware County, Inc. is seeking a Customer Service Associate to participate in all sales floor activities and maintain a professional demeanor to maximize customer satisfaction. You will also help ensure security and protection of company assets.

The role requires following safety policies, performing POS transactions, and supporting merchandising, cleaning, and stock duties as needed to support store operations. Flexible hours are required.