Guest Services Manager

Midwest Shooting Center; Wheeling (WV); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, dental & vision

Employee discounts

Career growth opportunities

Job summary

Midwest Shooting Center in Wheeling, WV is seeking a Guest Services Manager to lead front-line sales and member growth initiatives. You will conduct one-on-one Sample Sessions, convert guests to memberships or training, and drive overall guest satisfaction.

This full-time role offers a base salary with performance incentives, health/dental/vision benefits, and employee discounts. You’ll work closely with location leadership to hit sales targets and grow a loyal member base.

Qualifications

• Strong one-on-one sales ability.
• Able to convert Sample Sessions into memberships or training.
• Organized with tracking and reporting of metrics.

Responsibilities

• Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements.
• Drive Gross Training Sales (GTS) through personal performance and team collaboration.
• Partner with location leadership to meet and exceed sales and service goals.
• Follow up promptly and professionally with all leads, inquiries, and appointments.
• Coach and support team members in improving their membership and service conversion skills.
• Participate in regular team meetings to review metrics, refine strategy, and celebrate wins.
• Track and report sales data including conversion rates, training agreements, and membership sales.

Skills

Confident communicator

One-on-one sales

Highly organized

Job description

Midwest Shooting Center
Full-time | $ 6 0,000–$ 7 5,000 per year (base + performance incentives)

About Us

Midwest Shooting Center is redefining the modern shooting range experience. With state-of-the-art facilities and a customer-first culture, our mission is to provide a safe, professional, and enjoyable environment for every guest—from first-time shooters to experienced firearm owners.

Position Overview

As a Guest Services Manager , you’ll play a critical role in driving membership and training growth within our facility. You’ll lead from the front by conducting one-on-one consultations (Sample Sessions), introducing guests to our premium training and membership programs, and ensuring a best-in-class guest experience that builds lasting relationships.

What You’ll Do

• Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements.
• Drive Gross Training Sales (GTS) through personal performance and team collaboration.
• Partner with location leadership to meet and exceed sales and service goals.
• Follow up promptly and professionally with all leads, inquiries, and appointments.
• Coach and support team members in improving their membership and service conversion skills.
• Participate in regular team meetings to review metrics, refine strategy, and celebrate wins.
• Track and report sales data including conversion rates, training agreements, and membership sales.

What Success Looks Like

• High conversion rates from Sample Sessions to memberships and training packages.
• Consistent achievement of sales and service benchmarks.
• A growing base of satisfied members and long-term training clients.
• Strong collaboration with teammates and department managers.

Who You Are

• A confident communicator with strong one-on-one sales ability.
• Highly organized and disciplined in tracking and improving performance.
• Energetic, approachable, and comfortable leading from the front.
• Passionate about creating exceptional customer experiences.
• Motivated by goals, teamwork, and measurable success.
• Annual salary range: $ 6 0,000–$ 7 5,000 , based on experience and performance.
• Additional performance-based incentives.
• Health, dental, and vision benefits.
• Employee discounts on products, services, and training.
• Opportunities for career growth within a rapidly expanding organization.