Guest Experience & Membership Concierge

TEAM FX; Willow Park (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

TEAM FX is seeking a Guest Relations Teammate for the Texas Health Fitness Centers in Willow Park, TX. You will greet guests, assist with check-ins, and introduce memberships and services while delivering a welcoming, high-energy experience.

You will build relationships, tour facilities, support engagement in personal training and wellness programs, handle inquiries by phone, email, and in person, and maintain a clean, organized center.

Qualifications

• High School diploma, or equivalent.
• Must be a passionate team player.
• Proficiency in computer applications including Google Suite and database applications, specifically CRM software systems and lead generation systems.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.

Responsibilities

• Welcome members, guests, and prospects; assist with check-ins and answer membership, service, and facility questions.
• Build authentic relationships with members and deliver a personalized, helpful, and memorable experience during every interaction.
• Lead facility tours and effectively introduce prospective members to membership options, personal training, group exercise, and other services.
• Support membership, service, and program goals through proactive lead follow-up, phone calls, referrals, walk-ins, and member outreach.
• Communicate current promotions, programs, schedules, and important facility updates clearly and enthusiastically.
• Encourage member feedback and help ensure concerns are addressed promptly and professionally.
• Maintain a clean, organized, welcoming, and stage-ready fitness-center environment; complete daily facility inspections and assigned cleaning responsibilities.
• Accurately manage check-ins, memberships, sales, scheduling, member notes, and other transactions within applicable CRM and lead-generation systems.
• Respond to member, guest, and prospect inquiries by phone, email, and in person.
• Maintain knowledge of the Fitness Center's memberships, services, equipment, wellness programs, and policies.
• Participate in daily huddles, coaching, and team meetings with the Senior Team Lead and/or General Manager.
• Follow all company policies, procedures, and safety standards.

Skills

Interpersonal communication

Customer service

Team player

Time management

Multitasking

Motivation

Education

High School diploma

Tools

CRM software

Lead generation systems

Google Suite

Database applications

Job description

TEAM FX is seeking a Guest Relations Teammate for the Texas Health Fitness Centers in Willow Park, TX. You will greet guests, assist with check-ins, and introduce memberships and services while delivering a welcoming, high-energy experience.

You will build relationships, tour facilities, support engagement in personal training and wellness programs, handle inquiries by phone, email, and in person, and maintain a clean, organized center.