Guest Relations Senior Team Lead — Wellness & Membership Growth

FX Studios; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FX Studios is seeking a Guest Relations Senior Team Lead for the Texas Health Fitness Center in Dallas. You will lead daily operations, ensure a safe, welcoming environment, and partner with corporate stakeholders to boost wellness engagement.

As a hands-on leader, you will develop the Guest Relations team, drive membership growth, and align efforts with facility goals while maintaining high service standards and a positive member experience.

Qualifications

• Experience leading guest relations or hospitality teams.
• Proven ability to hire, coach, and develop a high-performing team.
• Strong CRM, sales, and scheduling system skills.

Responsibilities

• Oversee daily fitness-center operations to keep the facility safe, clean, and welcoming.
• Lead and develop Guest Relations teammates; conduct coaching and performance reviews.
• Drive membership sales and enrollment through lead follow-up and tours.
• Analyze partner and member feedback to improve guest experience.
• Collaborate with management to communicate updates and engagement opportunities.

Skills

Guest Relations

Membership sales

Fitness operations

Hospitality leadership

Multi-site experience

Corporate wellness

Tools

CRM systems

Lead-generation

Point-of-sale (POS)

Scheduling systems

ABC

Zenoti

Job description

FX Studios is seeking a Guest Relations Senior Team Lead for the Texas Health Fitness Center in Dallas. You will lead daily operations, ensure a safe, welcoming environment, and partner with corporate stakeholders to boost wellness engagement.

As a hands-on leader, you will develop the Guest Relations team, drive membership growth, and align efforts with facility goals while maintaining high service standards and a positive member experience.