Guest Relations Host - Fitness Center

TEAM FX; Burleson (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Texas Health is seeking a Guest Relations Teammate to greet guests and members, manage front-desk operations, and introduce memberships and wellness services. You will build relationships, support engagement in personal training, group exercise, and wellness programs, and help guests feel welcome and at home.

The role emphasizes friendly, reliable service, clear communication, and teamwork with the Senior Team Lead and General Manager.

Qualifications

• Strong customer service, hospitality, and communication skills.
• Ability to create a positive experience for members, guests, prospects, and teammates.
• Friendly, dependable, organized, and accountable to daily responsibilities and performance expectations.
• Comfortable making phone calls, following up with leads, and supporting membership or promotional goals.
• Ability to learn and use CRM, lead management, POS, and member management software systems.
• Ability to work well as part of a team in a fast-paced fitness center environment.
• Commitment to maintaining a clean, safe, organized, and welcoming facility.
• Passion for helping others and supporting a positive fitness and wellness experience.

Responsibilities

• Welcome members, guests, and prospects; assist with check-ins and answer membership, service, and facility questions.
• Build authentic relationships with members and deliver a personalized, helpful, and memorable experience during every interaction.
• Lead facility tours and effectively introduce prospective members to membership options, personal training, group exercise, and other services.
• Support membership, service, and program goals through proactive lead follow-up, phone calls, referrals, walk-ins, and member outreach.
• Communicate current promotions, programs, schedules, and important facility updates clearly and enthusiastically.
• Encourage member feedback and help ensure concerns are addressed promptly and professionally.

Skills

Customer service

Hospitality

Communication

Phone outreach

CRM systems

Teamwork

Tools

CRM

POS

Member management software

Job description

Texas Health is seeking a Guest Relations Teammate to greet guests and members, manage front-desk operations, and introduce memberships and wellness services. You will build relationships, support engagement in personal training, group exercise, and wellness programs, and help guests feel welcome and at home.

The role emphasizes friendly, reliable service, clear communication, and teamwork with the Senior Team Lead and General Manager.