Guest Experience & Membership Concierge

TEAM FX; Prosper (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Texas Health is seeking a Guest Relations Teammate to deliver a welcoming, high-energy experience for employees, members, and guests at its Texas Health Fitness Centers.

You'll manage front-desk operations, tour prospective members, and drive engagement in memberships, personal training, and wellness programs while maintaining a clean, safe, and friendly environment. This role emphasizes relationship-building and proactive outreach to promote programs and services.

Qualifications

• High School diploma, or equivalent.
• Must be a passionate team player.
• Proficiency in computer applications including Google Suite and database applications, specifically CRM software systems and lead generation systems.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.

Responsibilities

• Welcome members, guests, and prospects; assist with check-ins and answer membership, service, and facility questions.
• Build authentic relationships with members and deliver a personalized, helpful, and memorable experience during every interaction.
• Lead facility tours and effectively introduce prospective members to membership options, personal training, group exercise, and other services.
• Support membership, service, and program goals through proactive lead follow-up, phone calls, referrals, walk-ins, and member outreach.
• Communicate current promotions, programs, schedules, and important facility updates clearly and enthusiastically.
• Encourage member feedback and help ensure concerns are addressed promptly and professionally.
• Maintain a clean, organized, welcoming, and stage-ready fitness-center environment; complete daily facility inspections and assigned cleaning responsibilities.
• Accurately manage check-ins, memberships, sales, scheduling, member notes, and other transactions within applicable CRM and lead-generation systems.
• Respond to member, guest, and prospect inquiries by phone, email, and in person.
• Maintain accurate lead notes and follow-up activity in CRM and lead-generation systems.
• Maintain knowledge of the Fitness Center's memberships, services, equipment, wellness programs, and policies.
• Participate in daily huddles, coaching, and team meetings with the Senior Team Lead and/or General Manager.
• Follow all company policies, procedures, and safety standards.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Time management

CRM software

Google Suite

Team player

Multitasking

Education

High School diploma or equivalent

Job description

Texas Health is seeking a Guest Relations Teammate to deliver a welcoming, high-energy experience for employees, members, and guests at its Texas Health Fitness Centers.

You'll manage front-desk operations, tour prospective members, and drive engagement in memberships, personal training, and wellness programs while maintaining a clean, safe, and friendly environment. This role emphasizes relationship-building and proactive outreach to promote programs and services.