Guest Relations Teammate

FX Well, Inc.; Dallas (TX); On-site; USD 20,664 - 24,796; Part time

Job summary

FX Well, powering Texas Health Fitness Centers, is seeking a Guest Relations Teammate to greet members, guests and prospects, support front desk operations, assist with membership questions, and manage lead follow-up and day-to-day communication.

Ideal teammates are friendly, dependable, organized, positive, and passionate about helping others feel welcomed, supported, and valued while upholding safety, cleanliness, and professional standards across the center.

Qualifications

• Strong customer service and communications skills.
• Friendly, dependable, organized, and positive with a passion for helping others.

Responsibilities

• Provide a welcoming, professional and high-energy experience for all members, guests, and prospects.
• Assist with check-in, guest support, membership questions, facility tours, and front desk needs.

Skills

Customer service

Hospitality

Communication

Lead follow-up

CRM / Lead management

Phone calls

Teamwork

POS transactions

Sales support

Tools

CRM

POS systems

Job description

Texas Health Fitness Centers Powered by FX Well

FX Well supports the fitness and wellness experience at Texas Health Fitness Centers by delivering exceptional programs, services, and operational support designed to help individuals improve their health, performance, and quality of life. Guest Relations Teammates help create an environment where every member, guest, and prospect feels welcomed and supported.

Position Summary

As a Guest Relations Teammate at Texas Health Fitness Centers, you will create an exceptional first impression for members, guests, prospects, and teammates. This role supports front desk operations, membership sales, lead follow-up, facility readiness, POS transactions, and day‑to‑day communication.

Guest Relations Teammates are often the first and last interaction a member or guest has with our fitness center. The ideal teammate is friendly, dependable, organized, positive, and passionate about helping others feel welcomed, supported, and valued.

Key Responsibilities

• Provide a welcoming, professional, and high‑energy experience for all members, guests, and prospects.
• Assist with check‑in, guest support, membership questions, facility tours, and front desk needs.
• Support membership sales, promotional goals, guest tour goals, and lead generation efforts.
• Complete lead follow‑up, outbound calls, and guest communication in the appropriate software systems.
• Accurately process POS transactions, membership paperwork, guest passes, and daily facility activity.
• Maintain knowledge of Texas Health Fitness Centers services, programs, memberships, promotions, and wellness offerings.
• Communicate updates, policies, promotions, and facility information clearly to members, guests, and teammates.
• Complete facility hosting rounds and assigned task lists to keep the center clean, organized, and stage‑ready.
• Communicate member feedback, concerns, compliments, or operational issues to leadership.
• Follow all company policies, safety standards, operating procedures, and service expectations.
• Participate in coaching, training, and role‑play activities to improve service, sales, and communication skills.
• Uphold FX Well and Texas Health Fitness Centers standards for professionalism, teamwork, cleanliness, and safety.

Schedule

We are currently hiring for weekday opening shifts from 5:00 AM – 1:00 PM, weekday closing shifts from 1:00 PM – 9:00 PM, and weekend shifts from 8:00 AM – 4:00 PM. Candidates must have reliable availability for one or more of these shifts. Early morning, evening, and/or weekend availability are highly preferred.

Requirements

Skills and Experience

• Strong customer service, hospitality, and communication skills.
• Ability to create a positive experience for members, guests, prospects, and teammates.
• Friendly, dependable, organized, and accountable to daily responsibilities and performance expectations.
• Comfortable making phone calls, following up with leads, and supporting membership or promotional goals.
• Ability to learn and use CRM, lead management, POS, and member management software systems.
• Ability to work well as part of a team in a fast‑paced fitness center environment.
• Commitment to maintaining a clean, safe, organized, and welcoming facility.
• Passion for helping others and supporting a positive fitness and wellness experience.

Preferred Qualifications

• Previous experience in customer service, hospitality, fitness, wellness, retail, or front desk operations.
• Experience with membership sales, lead follow‑up, guest tours, or promotional campaigns.
• Experience using CRM, POS, scheduling, or member management software.
• Interest in fitness, wellness, health, or helping individuals improve their lifestyle.