Guest Experience & Membership Advocate

Spotless Brands LLC; Bay Shore (NY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Spotless Brands LLC is seeking a Customer Service Advisor to welcome guests at entry points and guide them through available wash, detail, and lube packages. You will educate customers on features and benefits, highlight value, and promote memberships to drive conversions.

In a fast-paced environment, you will handle payments at the kiosk, answer inquiries, and collaborate with the site team to ensure smooth operations while maintaining a clean, safe workspace and delivering a best-in-class

Qualifications

• Customer service experience preferred but not required.
• Must be at least 16 years old where required by law.
• May require a valid driver’s license depending on location and duties.

Responsibilities

• Greet customers at entry points with enthusiasm and a welcoming attitude.
• Educate customers on wash, detail, and membership packages to drive sales.
• Process payments at the kiosk and handle general inquiries.
• Maintain a clean, safe, and organized work area; report safety concerns.

Skills

Excellent communication

Active listening

Sales-minded

Customer-focused

Time management

Multitask

Team player

Adaptability

POS systems

Education

High School Diploma or equivalent

Tools

POS systems

Kiosk systems

Job description

Spotless Brands LLC is seeking a Customer Service Advisor to welcome guests at entry points and guide them through available wash, detail, and lube packages. You will educate customers on features and benefits, highlight value, and promote memberships to drive conversions.

In a fast-paced environment, you will handle payments at the kiosk, answer inquiries, and collaborate with the site team to ensure smooth operations while maintaining a clean, safe workspace and delivering a best-in-class