Guest Experience Manager/Spa Receptionist

Massage Heights - Alamo Heights/Bandera/Leon Sprin; Schertz (TX); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Free food & snacks

Wellness resources

Free monthly massages and facials

Employee assistance program

Guaranteed $1 raises every 6 months +

Quarterly bonuses

Job summary

Massage Heights San Antonio is seeking a Rockstar to join our Front Desk Team. You will greet guests with warmth, answer phones with a friendly tone, and schedule appointments using our robust software system.

You will build rapport, process payments, and present membership options to guests while delivering an exceptional client experience. Flexible shifts and team-oriented culture are emphasized, with opportunities for growth and advancement.

Qualifications

• Must have reliable transportation to commute between eight locations.
• Outstanding customer service and problem-solving skills.
• Positive attitude and friendly professional phone etiquette.
• Flexibility to work a non-traditional schedule.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet Guests and Members with warm, welcoming energy.
• Answer phones with upbeat tone and articulation.
• Build rapport with Guests and Members in the lobby.
• Schedule appointments, check guests in/out, and process payments in the system.
• Present and sell membership programs to new Guests.
• Retain Members by delivering an excellent client experience.
• Work efficiently in a fast-paced environment.

Skills

Customer service

Phone etiquette

Multi-tasking

Scheduling software

Team player

Job description

• Bonus based on performance


• Free food & snacks


• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance


• Wellness resources

Do you have a passion for helping people? Can you learn and implement new computer technologies? Can you work well and thrive in a fast-paced team environment? If yes, we want to get to know you! We are The Inspire People/Massage Heights San Antonio looking for a Rockstar to join our Front Desk Team! Check us out at www.theinspirepeople.com

We have 8 Massage Heights locations in San Antonio – Alamo Heights, Leon Springs, Bandera, 1604 and Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway.

Visit us at www.theinspirepeople.com to learn more about our Team and Culture! See some of our team testimonials at https://www.youtube.com/watch?v=pNfT15sSUrw

Must be able to be very flexible with required shifts. We are looking for someone with a largely open schedule, and reliable transportation. We are seeking candidates who have very flexible schedule. Candidates must be able to work 3-5 shifts per week, including weekends, and most likely these will be a mix of morning and/or evening shifts.

We offer a competitive compensation with $1/ hour increases every 6 months guaranteed plus quarterly bonuses!

Responsibilities:

• Greet Guests and Members with warm, welcoming, and positive energy


• Answer phones with fantastic phone etiquette, including upbeat tone and articulation


• Build rapport with Guest and Members while waiting in lobby


• Schedule appointments, check Guests and Members in and out, and collect payments within our robust software system


• Present/sell membership programs to new Guests


• Retain Members by providing an excellent client experience


• Work efficiently in a fast-paced environment

Requirements:

• Must have reliable transportation to commute between all eight of our locations


• Must have outstanding customer service and problem-solving skills


• Must have a positive attitude


• Must have friendly and professional phone etiquette


• Must have the ability to objectively receive feedback and integrate it into your work


• Must have the flexibility to work a non-traditional schedule


• Must have the ability to multi-task


• Be part of a team that encourages growth, has fun and builds relationships


• Medical Benefits available -Medical, Dental, Vision, and Life


• Free Monthly Massages and Facials


• Employee Assistance Program


• Competitive pay with $1 pay raises every 6 months and quarterly bonuses!

Compensation: $15.00 per hour

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Be Part of an Elevated Experience at Your Retreat

Personal & Career Development

Guided learning pathway through Massage Heights University

Flexible Schedules

Supports work-life balance

Professional & Safe Environment

Committed to making safety for Therapist and Guest a priority. *Member of the National Association of Spa Franchisees*

Employee Discounts

Products and services

Massage Heights Family Fund

A program that supports team members during times of hardship

Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.

“I've been here a little while, & from what I've experienced, it's a night & day work culture difference between here and places I've worked in the past. It's a cozy little retreat with a family atmosphere. The management staff is so caring and respectful!! The owners are actually INVOLVED in the business!! They don't consider themselves above the staff, they come to work & help out, from the front desk to cleaning the toilets. And I personally appreciate the fact that you can contact them, and they get back to you almost immediately!! They are constantly looking for ways to pay the therapists more and more!!”

Heights Wellness Retreat 3.82K subscribers