Spa Front Desk Receptionist

Massage Heights; San Antonio (TX); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Massage Heights in San Antonio seeks a vibrant Guest Service Manager for the 1604 & Bulverde location. You will deliver outstanding service, build lasting guest connections, and thrive in a fast-paced, collaborative setting with a positive attitude.

Responsibilities include managing bookings, greeting and processing guests, driving memberships, maintaining cleanliness, and supporting a team-focused culture across eight SA locations. Availability for full- or part-time shifts, including weekends.

Qualifications

• Proven ability to deliver exceptional guest experiences.
• Strong communication skills and relationship-building.
• Experience in sales or upselling memberships is a plus.
• Ability to multitask in a fast-paced environment.
• Reliable, punctual and adaptable to schedule changes.
• Comfort with using booking software and basic tech tools.
• Willingness to learn and contribute to a positive team culture.

Responsibilities

• Manage daily bookings and guest check-in/out.
• Process payments accurately and upsell memberships.
• Support cleanliness and hygiene protocols.
• Resolve guest inquiries with professionalism.
• Build rapport to create a warm guest experience.
• Collaborate with team to meet targets and service standards.
• Travel between locations if needed.

Skills

Guest service

Communication

Sales

Multitasking

Reliability

Tech-savvy

Flexible schedule

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our Massage Heights 1604 & Bulverde location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you!

We have positions available for Full Time (~30 hours per week) and Part Time (~20 hours per week) Must be available to work Fridays, Saturdays, Sundays, and Mondays - mix of evenings and mornings.

We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly: Why Work With Us?

What Makes You a Great Fit

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work of 32+ hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus - but a positive attitude and willingness to learn are what matter most.

How You Will Make a Difference

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.

Why You Will Love Working at Massage Heights

• Competitive Pay & Steady Growth
  • We offer competitive starting pay plus commissions and guaranteed annual raises - because we believe your hard work deserves consistent recognition.
• Comprehensive Health & Wellness Benefits
  • Access major medical coverage(with employer contribution), plus dental, vision, and life insurance options to support your well-being.
• Paid Time Off
  • Enjoy a healthy work-life balance with earned PTO, giving you the flexibility to rest, recharge, or take care of personal needs.
• Wellness Perks
  • Enjoy free monthly services, along with generous team member discounts - we prioritize your well-being just as much as our guests.
• A Supportive, People-First Culture
  • Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do.

At Massage Heights, our mission is to elevate the lives of our guests - and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day!