Spa Front Desk Receptionist

Massage Heights; Detroit (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Bonus based on performance

Opportunity for advancement

Wellness resources

Job summary

Massage Heights Detroit Medical Center location is seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections with guests. You will ensure smooth daily operations, greeting and checking guests in/out, and processing payments while driving memberships and product sales.

This fast-paced, people-first role requires 32+ hours weekly, including mornings, evenings, and weekends.

Qualifications

• Previous guest service or retail experience preferred.
• Availability to work 32+ hours weekly, including weekends.
• Ability to travel between locations if needed.
• Comfort with using booking software.

Responsibilities

• Manage bookings and guest check-ins/outs.
• Process payments accurately.
• Drive membership and product sales.
• Assist with cleaning and hygiene protocols.
• Resolve guest inquiries professionally.
• Build rapport and create memorable experiences.
• Support a positive team culture.

Skills

Customer service

Sales

Communication

Problem solving

Time management

Job description

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our Medical Center location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you!

We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly:

What Makes You a Great Fit

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work of 32+ hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus - but a positive attitude and willingness to learn are what matter most.

How You Will Make a Difference

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.

Why You Will Love Working at Massage Heights

• Competitive Pay & Steady Growth
  • We offer competitive starting pay and guaranteed annual raises - because we believe your hard work deserves consistent recognition.
• Access major medical coverage with $0 copay and $0 deductible (with employer contribution), plus dental, vision, and life insurance options to support your well-being.
• Paid Time Off
  • Enjoy a healthy work-life balance with earned PTO, giving you the flexibility to rest, recharge, or take care of personal needs.
• Wellness Perks
  • Enjoy free monthly services, along with generous team member discounts - we prioritize your well-being just as much as our guests.
• A Supportive, People-First Culture
  • Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do.

At Massage Heights, our mission is to elevate the lives of our guests - and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day!

Compensation: $14.00 per hour

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

How many years of Customer Service experience do you have? *

This position is 32 hours per week, with shifts on Friday, Saturday, Sunday, Monday evenings and Tuesday mornings. Are you able to commit to this schedule? *

Referral code from a current employee If no code provided, add their name instead.

Be Part of an Elevated Experience at Your Retreat

• Personal & Career Development
• Guided learning pathway through Massage Heights University
• Flexible Schedules
• Supports work-life balance
• Professional & Safe Environment
• Committed to making safety for Therapist and Guest a priority. *Member of the National Association of Spa Franchisees*
• Employee Discounts
• Products and services
• Massage Heights Family Fund
• A program that supports team members during times of hardship
• Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.

"I've been here a little while, & from what I've experienced, it's a night & day work culture difference between here and places I've worked in the past. It's a cozy little retreat with a family atmosphere. The management staff is so caring and respectful!! The owners are actually INVOLVED in the business!! They don't consider themselves above the staff, they come to work & help out, from the front desk to cleaning the toilets. And I personally appreciate the fact that you can contact them, and they get back to you almost immediately!! They are constantly looking for ways to pay the therapists more and more!!"

Heights Wellness Retreat 3.79K subscribers