Assistant Rooms Manager

Montage International; New York (NY); On-site; USD 72,000 - 80,000; Full time

Job summary

Montage International in the United States is seeking an Assistant Rooms Manager to lead guest services, in-room dining coordination, and proactive problem resolution for high‑end guests. You will ensure a warm, professional welcome, assist with luggage and parking, and act as the main contact for guests during their stay.

Responsibilities include personalized service, meticulous room preparation, concierge duties, organization, maintaining guest privacy, and cross-training in the Rooms Division

Qualifications

• Minimum 2 years hospitality or related experience.
• Maintain positive attitude under pressure.
• Ability to work in a fast-paced environment.
• Exceptional interpersonal and communication skills.
• Impeccable attention to detail and organizational ability.
• Knowledge of fine dining etiquette and in-room service standards.
• Flexibility to work weekends and holidays.
• Impeccable grooming and professional appearance.

Responsibilities

• Guest Service: greet and welcome guests with warmth and professionalism, handle luggage and parking, and follow up on requests.
• Personalized Service: anticipate needs, arrange special requests, VIP housekeeping times, reservations, and provide property information.
• Room Preparation: ensure rooms are meticulously prepared, including turndown, cleanliness, and restocking.
• Dining Service: provide in-room dining, take orders, set tables, and tailor recommendations to guest preferences.
• Concierge Duties: suggest and book local attractions, assist with transportation and airport transfers.
• Organization and Efficiency: manage requests with an organized schedule, coordinate with departments, and maintain floor plan knowledge.
• Maintain Guest Privacy: protect guest confidentiality and personal information.
• Problem Resolution: address concerns promptly with swift, professional solutions.
• Additional tasks: cross-train in Rooms Division to support PBX, guest transport, and Front Desk operations.

Skills

Interpersonal skills

Communication skills

Detail oriented

Grooming and appearance

Flexible schedule

Customer service mindset

Education

High school diploma or GED

Cert in Safety/ Food Safety (plus)

Job description

• Guest Service: You will greet and welcome guests with a warm and professional demeanor, including handling luggage and parking services, providing a high level of personalized service. In addition, you will serve as the main point of contact for guests during their stay, offering assistance, following up and following through on any requests and take proactive measures to prevent potential concerns.
• Personalized Service: Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times to top tier VIP’s during their stay, reservations, and providing information about the property and its amenities.
• Room Preparation: Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, ensuring cleanliness, and restocking amenities. In addition foster a welcoming environment for guests
• Dining Service: Provide in-room dining services, taking orders, setting up tables, and recommending food and beverages tailored to guests based on guest preferences and dietary requirements.
• Concierge Duties: Provide recommendations and reservations for local attractions, restaurants, and activities. Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests.
• Organization and Efficiency: Manage guest requests efficiently with an organized schedule, coordinate with various departments, handle transactions, and stay informed about the facility layout and guest records for seamless service. In addition, maintain knowledge of facility floor plan, including emergency exits
• Maintain Guest Privacy: Respect and uphold the privacy and confidentiality of all guests and their personal information.
• Problem Resolution: Address any guest concerns or issues promptly and professionally, seeking swift and effective solutions.
• Additional tasks: Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting the Front Desk operations as the needs arise.

Key Responsibilities:

• Guest Service: You will greet and welcome guests with a warm and professional demeanor, including handling luggage and parking services, providing a high level of personalized service. In addition, you will serve as the main point of contact for guests during their stay, offering assistance, following up and following through on any requests and take proactive measures to prevent potential concerns.
• Personalized Service: Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times to top tier VIP’s during their stay, reservations, and providing information about the property and its amenities.
• Room Preparation: Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, ensuring cleanliness, and restocking amenities. In addition foster a welcoming environment for guests
• Dining Service: Provide in-room dining services, taking orders, setting up tables, and recommending food and beverages tailored to guests based on guest preferences and dietary requirements.
• Concierge Duties: Provide recommendations and reservations for local attractions, restaurants, and activities. Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests.
• Organization and Efficiency: Manage guest requests efficiently with an organized schedule, coordinate with various departments, handle transactions, and stay informed about the facility layout and guest records for seamless service. In addition, maintain knowledge of facility floor plan, including emergency exits
• Maintain Guest Privacy: Respect and uphold the privacy and confidentiality of all guests and their personal information.
• Problem Resolution: Address any guest concerns or issues promptly and professionally, seeking swift and effective solutions.
• Additional tasks: Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting the Front Desk operations as the needs arise.

Qualifications

• High school diploma or GED required
• Certification in Safety Management or Food Safety a plus
• At least two years of experience in hospitality, customer service or related field
• Must be able to maintain a positive attitude under stressful work conditions
• Ability to adapt to a fast-paced environment
• Exceptional interpersonal and communication skills.
• Impeccable attention to detail and strong organizational abilities.
• Knowledge of fine dining etiquette and in-room service standards.
• Flexibility to work a variety of shifts, including weekends and holidays.
• Impeccable grooming and professional appearance.

The pay scale Assistant Rooms Manager is $72,00.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.