Guest Experience Manager – Luxury Corporate Dining (Mon-Fri)

Compass Group USA; New York; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Restaurant Associates in New York City seeks a Reception Services Manager to lead the reception team at a premier corporate dining account. The role focuses on delivering polished, high-touch service in a luxury hospitality setting, reporting to the Director of Reception Services.

The position requires at least three years in hospitality or customer service, plus strong communication and leadership abilities. A flexible schedule and overtime may be required to support events and operations.

Qualifications

• Minimum of 3 years experience in hospitality, receptionist or customer service fields.
• Demonstrated ability to anticipate problems and render a seamless customer service experience.
• Strong written and verbal communication skills; multilingual ability is a plus.

Responsibilities

• Monitors staff to ensure SOPs are followed and security protocols for visitor processing are adhered to.
• Fills in at receptionist desks, welcomes clients/guests, books conference rooms, and manages mailboxes.
• Escalates client questions, collects event requirements, and completes EMS conference room reservations.
• Audits EMS Visitor Data and assists with data auditing.
• Prepares weekly receptionist schedules and provides coverage for callouts and payroll processing.

Skills

Customer service

Leadership

Problem solving

Education

High school diploma or equivalent

BA degree a plus

Tools

Microsoft Office

EMS reservation system

Job description

Restaurant Associates in New York City seeks a Reception Services Manager to lead the reception team at a premier corporate dining account. The role focuses on delivering polished, high-touch service in a luxury hospitality setting, reporting to the Director of Reception Services.

The position requires at least three years in hospitality or customer service, plus strong communication and leadership abilities. A flexible schedule and overtime may be required to support events and operations.